Which tool provides the capability to create and modify service maps?

The Service Mapping Editor is the appropriate tool for creating and modifying service maps within the ServiceNow platform. This tool allows users to visually design and adjust the representation of services, including the components and their relationships.

Using the Service Mapping Editor, users can define how services depend on each other and how they interact with the underlying infrastructure. This includes adding or removing elements from the service map and adjusting configurations to reflect the current state of the services accurately.

Other tools mentioned in the options serve different functions that do not align with the specific task of creating or modifying service maps. For instance, the ServiceNow Dashboard focuses on providing an overview of various metrics and reports rather than on the detailed design of service maps. The Discovery Probe Manager is used for managing discovery processes and probes that collect information about IT assets rather than for mapping services. The System Configuration Tool pertains to broader system configuration settings and does not deal directly with the creation or editing of service maps.