Which benefits can a service map provide during an incident resolution? (Choose three)

A service map is an essential tool during incident resolution for several reasons.

One significant benefit of using a service map is that it can quickly identify any recent incidents related to the components of the impacted service. This allows teams to quickly assess if there are existing issues that might be contributing to the new incident, enabling a faster resolution process. By having a visual representation of all components and their interdependencies, teams can easily check the history of issues associated with specific components and determine if there is a pattern of incidents that may indicate a deeper, underlying problem.

Furthermore, the ability to narrow down possible affected components is crucial. When a specific service is impacted, the service map provides a visual layout that shows which components are involved and their relationships with one another. This insight helps teams focus their investigation on the most likely points of failure and accelerates the troubleshooting process, improving overall incident resolution time.

In addition, while it doesn't directly help with unplanned changes or pinpointing code errors, the clarity and organization that a service map provides can lead to better planning regarding changes in the environment. Understanding the interdependencies of services and components can help mitigate the risk of unplanned issues when changes are made.

Collectively, these benefits demonstrate how service maps enhance visibility