What is the role of a Mapper in service creation?

The role of a Mapper in service creation is primarily focused on designing, building, and maintaining service maps. This involves understanding the components of a service, the dependencies between them, and how they deliver value to the business. Mappers work to ensure that service maps accurately reflect the current state of services and are regularly updated to accommodate any changes in the underlying infrastructure or application components.

This role is crucial because well-constructed service maps provide a clear view of how various IT resources interconnect to deliver services, which in turn supports effective incident management, change management, and overall IT service management practices. By building and maintaining these maps, Mappers facilitate better understanding and visibility of services, enabling organizations to optimize their IT operations.

The other roles listed, such as auditing, training users, or approving changes, while important in their own right, do not encompass the core responsibilities of Mappers in the context of service mapping. They focus on other aspects of service management rather than the initial creation and upkeep of the service maps themselves.